Air Concierge Property Management Review: Is It Worth It?

Managing short-term rental properties can be a full-time job. From handling guest inquiries to coordinating cleanings and ensuring optimal pricing, a reliable property management service can make all the difference. Professional management not only saves time but also helps maximize rental income and improve guest satisfaction. Air Concierge is one of the popular choices in this space, offering comprehensive services for Airbnb and vacation rental hosts.

However, it's worth noting that Air Concierge doesn’t service all property types, focusing primarily on high-end vacation homes. Additionally, some basic services, like maintenance coordination, may come with extra fees, which can increase the overall cost. In this article, we’ll dive deeper into Air Concierge’s offerings to help you decide if it’s the right fit for your property management needs.

On our list of the best Airbnb property management companies we ranked Awning above Air Concierge for its better pricing, more complete service offering, and nationwide footprint.

What Air Concierge Is

Air Concierge was founded in 2014 with a mission to simplify short-term rental management for property owners. As a company primarily serving the West Coast, they offer property management services in key markets like California and Washington.

Positioning itself as a comprehensive service provider, Air Concierge specializes in managing both short-term and vacation rentals. They distinguish themselves by catering to luxury properties and extended-stay rentals, typically for 30, 60, or 90 days​.

Their full-service approach allows property owners to manage rentals passively. Services include guest communication, pricing optimization, cleaning, and marketing, allowing investors to reap the benefits without the hassle of daily operations. Achieving Airbnb Superhost and VRBO Premier Host status, Air Concierge strives to enhance the performance and occupancy rates of the properties under their care.

What Air Concierge Property Management Is

Air Concierge is a boutique property management company that specializes in short-term rentals, particularly on platforms like Airbnb and VRBO. The company offers an end-to-end service model designed to help property owners manage their rentals more efficiently.

Their services include everything from guest communication and booking management to cleaning, maintenance, and dynamic pricing. Air Concierge also provides professional photography, listing optimization, and marketing support to help boost a property’s visibility and performance on booking platforms​.

What sets Air Concierge apart is its local staff presence in each of its operational markets, including California, Seattle, and Scottsdale. This ensures that each property is well-maintained and managed on-site, with nearly 24/7 guest support available. The company also prides itself on achieving Superhost status, which can lead to higher occupancy rates and more revenue for property owners.

In short, Air Concierge claims to handle every aspect of short-term rental management, allowing property owners to have a more hands-off experience while maximizing their rental income.

Where Air Concierge Property Management Is Available

Air Concierge offers its property management services across several key markets, focusing on high-demand vacation rental destinations. With a local team in each area, they provide hands-on support to ensure top-notch property care and guest experiences. Below are the primary locations where Air Concierge operates:

• San Francisco Bay Area, CA
• Los Angeles, CA
• San Diego, CA
• Orange County, CA
• Lake Tahoe / Truckee, CA
• Palm Springs, CA
• Seattle, WA
• Scottsdale / Phoenix, AZ

These locations are ideal for both short-term vacation rentals and extended stays, with Air Concierge ensuring each property receives personalized and local management support​.

Whether you're renting out a coastal retreat or a city escape, Air Concierge’s presence in these markets allows for efficient, professional property management with the goal of maximizing both revenue and guest satisfaction.

How Air Concierge Property Management Works

Air Concierge offers a comprehensive approach to managing short-term and vacation rentals, handling everything from onboarding to guest services and property maintenance. Some services are included in their standard package, while others are available for an additional fee. Here’s an overview of how their management system operates:

Getting Your Property Ready

Air Concierge assists owners in preparing their homes for rental. Services include:

• Professional photography and listing creation optimized for top booking platforms​.
• Help with obtaining licenses and permits, including transient occupancy tax (TOT) permits.
• Installation of wireless entry keypads and noise monitors (for an additional fee)​.

Traveler Marketing

Air Concierge takes marketing seriously, offering a broad range of services to ensure properties reach a wide audience. They list properties on all major booking platforms like Airbnb, VRBO, and even exclusive platforms such as Marriott Homes & Villas. Their Superhost and Premier Host status on Airbnb and VRBO allows their managed properties to rank higher in search results, increasing visibility. In addition to these listings, Air Concierge implements targeted digital marketing campaigns that help attract more guests. By collecting guest reviews, they continuously enhance the ranking of the properties, ensuring a steady flow of bookings.

Guest Experience

Air Concierge handles all aspects of guest communication, providing nearly 24/7 support. Their dedicated reservation agents respond to guest inquiries and manage bookings, ensuring prompt communication and a smooth experience for both guests and owners. On-site support is also available, covering emergencies and last-minute needs. Additionally, Air Concierge offers concierge services, such as grocery delivery, securing baby equipment, and arranging entertainment or restaurant reservations. This premium service aims to provide guests with a seamless, high-end experience, which in turn, boosts positive reviews and repeat bookings.

Property Maintenance

Property maintenance is another core service Air Concierge provides. They coordinate routine cleaning between guest stays, using local vendors to ensure properties meet industry standards. Air Concierge also takes care of restocking necessary supplies, like toiletries and kitchen essentials. In case of any issues, they work with local maintenance providers, including plumbers and electricians, to handle repairs efficiently. Furthermore, they manage guest fees and claims for any damages, ensuring that properties are kept in top shape without burdening the owner.

Additional services like interior design and insurance connections are available at an extra cost.

Air Concierge Property Management Costs and Fees

Air Concierge offers a dynamic pricing structure, with management fees that vary based on factors like the type of property, length of stays, and the terms of the contract.

Standard Management Fee

For their full-service management, Air Concierge charges an average fee of 20-25% of the rental income. This fee covers services like guest communication, marketing, and day-to-day management. Longer stays or higher-priced bookings can lower the fee, making it more flexible compared to competitors that charge up to 50%.

• For luxury rentals (with bookings over $1,000/night), the fee is typically around 20% for a three-month contract, and it drops to 18% for a one-year contract.
• Long-term stays (30-90+ days) see fees of 12-18%, depending on the length of the stay and the contract.

Offsite Service

For properties located outside their local markets, Air Concierge offers an offsite management service for 10% of the booking revenue. This service utilizes the homeowner’s existing vendors for property care.

Additional Fees

There are some services not included in the standard fee, such as:

• Seasonal home inspections
• Trash take-in/out services
• Alarm activation/deactivation
• Wireless entry keypads
• Noise monitoring These are typically billed separately and deducted from the monthly rental revenue​.

Onboarding Fee

Air Concierge charges a $300 onboarding fee per property, which covers listing preparation, setting up pricing software, and getting the property rental-ready.

Cancellation Fees

For early contract termination, property owners are charged a penalty fee, typically $3,500 for a three-month contract or $7,500 for a one-year contract​.

These fees ensure transparency, but it's important for property owners to review the details carefully to understand all potential costs involved.

Air Concierge Property Management Terms and Requirements

Air Concierge requires property owners to commit to either a three-month or one-year contract for their property management services. After signing up, owners must go through an onboarding process, which includes a $300 fee for getting the property rental-ready, setting up listings, and configuring pricing software​.

Once the onboarding process is complete, the contract automatically rolls forward unless a written cancellation notice is provided. For three-month contracts, property owners must provide at least 90 days' notice to avoid early termination fees. For one-year contracts, a 365-day notice is required for cancellation without penalty.

Property owners can continue using their homes for personal stays, but they are required to pay the same cleaning fees as guests after their stay. This ensures the property is maintained to hospitality standards​.

If a confirmed reservation is canceled by the property owner, Air Concierge charges a $2,500 cancellation fee, unless there are extenuating circumstances​.

It's important to review these terms carefully, especially the early termination clauses, to avoid unexpected fees.

Air Concierge Property Management Reviews

Air Concierge has received a mix of reviews from both property owners and guests. The company currently holds a 4.0/5 stars rating on Yelp based on around 73 reviews. Many satisfied clients praise the attentive management, clean properties, and smooth operations. Hosts have highlighted the excellent support provided by Air Concierge's local teams, and guests frequently mention the beautiful homes and ideal locations​.

However, not all reviews are positive. Some users have reported issues such as poorly maintained properties, lack of timely responses from management, and occasional mishandling of guest communications. Complaints include problems with cleanliness, unresponsive customer support, and misunderstandings regarding charges​.

On Airbnb, the company has accumulated over 10,000 reviews, with most of them being positive. Air Concierge's properties generally receive high ratings, with guests complimenting the seamless check-in process and high-quality stays​.

While the reviews lean more positively overall, potential clients should carefully weigh both the praise and complaints before making a decision. Connecting with other hosts who have used their services may provide additional insight.

Air Concierge Competitors

When considering property management services, comparing options is essential to find the best fit for your short-term rental. In this section, we’ll compare Awning and Vacasa against Air Concierge, focusing on their features, pricing, and overall service quality to help you make an informed decision.

Awning Vs Air Concierge

Awning is a full-service Airbnb property management company which covers all property types and all locations across the US market. This is a major advantage of Awning over Air Concierge. Awning property management review shows that their services are truly comprehensive, allowing investors to make passive income from their short-term rental properties. They include all services in a single comprehensive management fee. The only exceptions are design, vacation rental furnishing, and insurance. Importantly, Awning charges an industry-low fee of 15% of monthly revenue, while most competitors charge between 20% and 50%.

Awning and Air Concierge are similar when it comes to the size of their property portfolios. Awning, despite being newer (founded in 2020), already manages over 100 vacation rentals. What sets Awning apart is their approach to building local teams in each market before taking on properties, ensuring quality service. This slower, thoughtful growth helps them maintain a reputation as one of the top short-term rental managers in the U.S., focusing on delivering consistent, high-quality management as they expand.

Vacasa Vs Air Concierge

Vacasa is one of the largest players in short-term rental management, offering full-service property management nationwide. Vacasa’s services are comparable to Air Concierge, providing dynamic pricing, listing optimization, guest support, and cleaning coordination. However, Vacasa operates at a higher scale, with over 30,000 properties under management. Their pricing is typically 20-30% of rental income, but they do not offer the highly personalized, local approach that Air Concierge provides.

Air Concierge takes a more hands-on approach, with a focus on fewer, luxury properties in select markets. While Vacasa benefits from scale and a broader range of amenities, Air Concierge appeals to those seeking more detailed attention to their properties​.

Takeaway

Air Concierge is a solid option for property owners with luxury or long-term rentals, particularly in West Coast markets. Their personalized services and attention to detail make them a great fit for high-end properties. However, their limited geographical reach and various additional fees may not suit all short-term rental investors. For those managing properties outside of their core regions or looking for more cost-effective solutions, exploring competitors like Awning and Vacasa could be a better fit for their specific needs.

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