North Carolina Property Management: Top 5 Options

The North Carolina real estate market continues to offer lucrative investment opportunities for short-term and long-term rental properties. The growing economy, the strong job market, the good population growth, and the local tourist attractions result in positive returns for Airbnb hosts and landlords. The relatively affordable property prices are another positive factor.

Let Awning find the best property manager for your rental property. Simply fill out the form and Awning will find a property manager that provides the best rates and services for your property.

The 5 best property management companies in North Carolina are:

• HomeRiver Group: Best Overall Property Management Company in North Carolina
• Acorn + Oak Property Management: Best for Single-Family Homes
• Realty Consultants Property Management: Best for Investors with Portfolios
• Henry Property Management: Best for Flexible Options
• TouchPoint Property Management: Best for Owner Guarantees

How We Selected the Best Property Management Companies in North Carolina

In our choice of the top rental property managers in North Carolina, we focused on the following criteria:

• Services provided: We looked for property management companies that deliver full-service so that investors can earn passive income from their rental properties.
• Fees charged: We searched for companies with clear, transparent pricing models and no hidden fees that charge competitive rates in the North Carolina rental market.
• Locations: We selected companies that operate in different parts of North Carolina for comprehensive market coverage.
• Property types: We included both short-term and long-term rental property managers that work with various types of residential properties.
• Company size and coverage: We ranked both small, local and big, national companies as each one of them comes with its own pros and cons.
• Technology and human efforts: We chose companies that make use of real estate technology to optimize processes while benefiting from human interventions where they are needed.
• Online reviews: We checked online reviews written by both property owners and tenants to highlight the main advantages and disadvantages of each company.
• Value for money: We highlighted the 6 property management companies that deliver the highest value for money in the North Carolina market.

HomeRiver Group: Best Overall Property Management Company in North Carolina

HomeRiver Group is the biggest third-party property manager of long-term rental properties in the US market. John Hirschfeld, Andrew Propst, Doug Dale, and Joshua Bangert founded the company in 2016, with headquarters in New York, NY. Currently, HomeRiver Group works with over 40,000 rental homes and more than 32,000 properties within HOA communities nationwide. This national coverage is achieved through a network of local offices. In North Carolina, the company is present in Raleigh, Charlotte, and the Triad. This is the best overall property management company in the state because it delivers comprehensive services at competitive prices.

HomeRiver Group Property Management Services

As a full-service property manager, HomeRiver Group provides the following:

• Comparable market analysis to determine the right price
• Preparing properties for renting
• Rental listings
• Marketing including via social media ads
• Extensive tenant screening including criminal, credit, and eviction background checks
• Move-ins and move-outs
• Maximizing return on investment for owners
• On-time rent collection
• Routine property inspections
• Prompt repairs
• Maintenance work implemented by in-house technicians as well as thoroughly screened vendors and contractors
• Accounting
• Detailed financial reporting
• Evictions
• Minor and major upgrades and renovations including remodeling and rehab work

HomeRiver Group Property Management Locations

HomeRiver Group covers three main areas in the North Carolina real estate market:

• Charlotte: Charlotte, Concord, Cornelius, Dallas, Denver, Gastonia, Huntersville, Kannapolis, Matthews, Monroe, and Newell
• Raleigh: Apex, Cary, Garner, Holly Springs, Morrisville, Raleigh, Wake Forest, and Zebulon
• Triad: Burlington, Clemmons, Colfax, Elon, Gastonia, Gibsonville, Greensboro, High Point, Jamestown, Kernersville, Lewisville, Lexington, Madison, McLeansville, Mount Airy, Rockingham County, Summerfield, Trinity, Whitsett, and Winston-Salem

HomeRiver Group Property Types

The North Carolina offices of HomeRiver Group manage single-family homes and small multifamily properties.

HomeRiver Group Property Management Costs

HomeRiver Group does not provide information about the price of its property management services in North Carolina. In different markets, the company charges flat fees and percentages of rental income to accommodate the trends of the local market. In all cases, the rates are very competitive and cover all day-to-day tasks associated with running a rental property business. Property owners can expect to pay a separate leasing fee.

HomeRiver Group Property Management Terms

The HomeRiver Group North Carolina offices do not explain the agreement that real estate investors need to sign to work together. In most cases, the company asks owners to sign a six-month or twelve-month contract, after which month-to-month agreements become available too.

HomeRiver Group Property Management Reviews

More than 500 property owners and tenants have reviewed the HomeRiver Group property management services in North Carolina. Online reviews show good experiences.

Positive reviews by satisfied investors and renters focus on the top services and maintenance work, the attention to the needs of customers, the helpful and responsive team, the knowledgeable staff, and the amazing communication. Negative reviews mention slow placement of tenants, insufficient maintenance services, lost checks, and terrible communication.

How to Get Started with HomeRiver Group Property Management

To get started with the best overall property management company real estate investors can submit an online form via HomeRiver Group or call 415-610-7867.

Acorn + Oak Property Management: Best for Single-Family Homes

Acorn + Oak Property Management is a local full-service rental management company operating in Raleigh, Durham, Chapel Hill, and the surrounding areas. The company was established in 2013, with headquarters in Durham, NC. The team focuses on professional, friendly, and easy processes that benefit North Carolina real estate investors, tenants, and communities. Acorn + Oak works largely with single-family homes as well as multi-unit properties rented out on a long-term basis.

Acorn + Oak Property Management Services

The property management services provided by Acorn + Oak include:

• Rent value assessment
• Top-notch marketing including professional photography
• Broker-led property tours
• Thorough tenant screening including background and credit checks
• Pre-leasing inspection
• Preparation of lease agreements and addenda
• Security deposit collection
• Maintenance and repairs management through a network of local trusted, licensed, and insured vendors
• Rent collection
• Owner payout disbursement through direct deposits
• Routine property inspections
• Communication with owners
• Accounting services
• Eviction support

Acorn + Oak Property Management Locations

Acorn + Oak and Acorn + Oak Triad work with rental properties in:

• Burlington
• Carrboro
• Cary
• Chapel Hill
• Charlotte
• Durham
• Efland
• Garner
• Greensboro
• High Point
• Hillsborough
• Mebane
• Morrisville
• Raleigh
• Wake Forest
• Winston-Salem

Acorn + Oak Property Types

Acorn + Oak manages both single-family homes and multi-unit properties.

Acorn + Oak Property Management Costs

For single-family homes, Acorn + Oak offers leasing services only as well as full-service management. They charge the following fees:

Lease Only

• Leasing fee: One month’s rent
• Setup fee: $525

Leasing + Management

• Monthly management fee: 10% of monthly rent
• Setup fee: $525
• Lease renewal: Free

The cost of the Multi-Unit Leasing + Management package is customizable.

Acorn + Oak Property Management Terms

Acorn + Oak does not specify the terms of the property management agreement that investors need to sign. Thus, it’s not clear how easy or not it is to opt out of services when owners are not happy with the quality. We recommend that you contact the company and ask for a copy of the agreement which you can review prior to signing.

Acorn + Oak Property Management Reviews

There are over 1,000 online reviews of Acorn + Oak with exceptional overall ratings.

You can find Acorn + Oak Property Management reviews on:

• Google: Currently 4.5/5 stars based on 674 reviews
• Birdeye: Currently 4.4/5 stars based on 586 reviews including 582 Google reviews
• Facebook: Currently 4.7/5 stars based on 188 reviews
• Yelp: Currently 4.0/5 stars based on 92 reviews

Happy landlords and tenants highlight the comprehensive services, the pleasant experiences, the seamless processes, the prompt responses to maintenance requests, the kind and responsive staff, and the efficient communication. Unhappy customers complain about the negligent team members and the inability of customer support to solve issues.

How to Get Started with Acorn + Oak Property Management

To get started with the best property management company in North Carolina for single-family homes, rental property owners can submit an online form via the Acorn + Oak Property Management website or call 919-675-1444.

Realty Consultants Property Management: Best for Investors with Portfolios

Realty Consultants Property Management is a North Carolina full-service property management company working in the Charlotte and Triad areas. The company was founded in 2007, with headquarters in Greensboro, NC. They customize services to help investors maximize returns and grow their portfolios. Realty Consultants focuses on managing portfolios of single-family homes, apartments, and multifamily properties, which makes them the best property management company for investors with multiple properties in the North Carolina market.

Realty Consultants Property Management Services

As a full-service property management company, Realty Consultants supplies the following services to investors in the North Carolina rental market:

• Rent assessment
• Strategic property marketing and advertising including professional photos and videos
• Thorough tenant screening including credit, employment, housing, and other checks
• Pet screening
• Managing rental agreements including disclosure notices related to mold, asbestos, and lead to minimize the risk of liability
• Move-in and move-out inspections
• Rent collection
• Owner payout disbursements via ACH transfers
• Rules and regulations enforcement
• Taking care of tenant disputes
• Full legal compliance
• Utility management
• Routine inspections
• Maintenance and repairs through a network of trusted professional vendors
• Property accounting
• Detailed monthly owner statements
• Annual tax preparation
• Eviction process handling
• Complete renovations

In addition to these services, Realty Consultants also offers important guarantees to property owners:

• Pet Damage Guarantee: The company will cover up to $1,000 in damage caused by an approved pet above the security deposit amount.
• Tenant Performance Guarantee: Realty Consultants will find a new tenant for free in case a renter placed by them defaults in the first six months. This guarantee applies to properties with a monthly rental rate of $1,000 or more.
• 21-Day Rent Guarantee: The property manager will give two months of free property management services if they are unable to rent out a ready property that allows pets within 21 days.
• On-Time Payment Guarantee: Realty Consultants guarantees on-time owner payments every month.

Realty Consultants Property Management Locations

Realty Consultants serves two main areas of the North Carolina real estate market:

• Charlotte Metro: Charlotte, Concord, Gastonia, Huntersville, Kannapolis, Mooresville, and Matthews
• Triad Metro: Clemmons, Greensboro, High Point, Kernersville, Lexington, Mount Airy, and Winston-Salem

Realty Consultants Property Types

Realty Consultants specialize in managing ortfolios of single-family homes, apartments, and multifamily properties. The company works with small-scale investors (having 5-15 units) and large investors (owning 80+ units). This area of focus makes them the best North Carolina property manager for rental property investors with growing portfolios.

Realty Consultants Property Management Costs

Realty Consultants has three different property management service packages:

Silver: This plan covers the leasing process.

• Leasing fee: One month’s rent for a minimum of $1,200
• One-time administrative fee: $350
• Lease renewal fee: $500

Gold: This plan covers everything in Silver plus all tasks required to manage a rental property business, with some services being charged separately.

• Monthly management fee: 10% of monthly rent for a minimum of $95/month
• Leasing fee: 50% of one month’s rent
• One-time administrative fee: $350
• Lease renewal fee: $99
• Routine property inspections: $48/inspection
• Maintenance and repair oversight: 5% of repair cost
• Eviction process handling: $500

Platinum: This plan covers everything in Gold with more services being included in the monthly fee.

• Monthly management fee: 12.5% of monthly rent for a minimum of $175/month
• Leasing fee: 50% of one month’s rent
• One-time administrative fee: $350
• Maintenance and repair oversight: 5% of repair cost

Realty Consultants Property Management Terms

The Realty Consultants Property Management website does not provide information on the contract that landlords need to sign, so you should get in touch with the local office and ask for a copy to review.

Realty Consultants Property Management Reviews

Around 100 property owners and renters have reviewed Realty Consultants Property Management online. The reviews show mixed experiences.

You can find Realty Consultants Property Management reviews on:

• Google: Currently 3.2/5 stars based on 99 reviews
• Facebook: Currently 4.1/5 stars based on 24 reviews

Positive reviews by investors and tenants praise the well-maintained properties, the smooth processes, the professionalism, the prompt and attentive team, the helpful and kind staff, and the easy reach out and communication. Negative reviews focus on dishonest practices, slow maintenance requests implementation, unreasonable charges, withholding security deposits without a reason, and rude and insincere team members.

How to Get Started with Realty Consultants Property Management

To get started with the best property management company in North Carolina for investors with rental portfolios, owners can fill in an online form on the Realty Consultants Property Management website or call 704-709-1230 to speak to the Charlotte area office or 336-217-9326 to speak to the Triad area office.

Henry Property Management: Best for Flexible Options

Henry Property Management is a local full-service property management covering Wake County in North Carolina. Debbie Henry created the company in 1989, with headquarters in Cary, NC. The team specializes in residential property management and prioritizes the needs of property owners and rentals. Henry Property Management provides both lease-only and full-service packages, which makes it the best property management company for flexibility in the North Carolina real estate market.

Henry Property Management Services

The full-service package provided by Henry Property Management includes:

• Establishing fair market value
• Property marketing on the company’s website and on the MLS, Zillow, Trulia, Hotpads, Homes.com, Trovit, and Vast
• Property showings
• Professional tenant screening including credit report and score, employment and income verification, residence history, eviction history, and criminal history
• Proprietary qualified tenant scoring system
• Lease preparation in accordance with state and federal laws
• Lease negotiation
• Complete move-in inspections
• Security deposit collection
• Rent and pet fees collection
• Handling maintenance requests
• Maintenance work coordination through a network of licensed and insured vendors
• Monthly owner statements
• Year-end statements

This North Carolina property manager offers several guarantees and protections to real estate investors that include:

• 30-Day Lease Guarantee: Henry Property Management will manage a rental for free for two months should they be unable to find a qualified tenant within 30 days. This guarantee refers to properties priced by the company, allowing pets, and being ready for renters.
• Results Promise: The company is paid after placing a tenant and securing rent.
• Satisfaction Pledge: Property owners can cancel services with a 30-day written notice.
• Qualified Tenant Screening: Henry Property Management has developed their own tenant qualification formula leading to an eviction rate of less than 1% per year.

Henry Property Management Locations

Henry Property Management operates in the following areas of Wake County in the North Carolina rental market:

• Apex
• Cary
• Fuquay-Varina
• Holly Springs
• Morrisville
• Raleigh

Henry Property Management Property Types

The Henry Property Management team works with single-family homes and townhouses rented out long-term.

Henry Property Management Costs

Henry Property Management offers two different types of service packages:

Leasing Assistance: This plan covers all services needed to rent out a property in addition to one-month in-house accounting.

• Leasing fee: One month’s rent
• Move-in and move-out inspections: Paid separately
• Eviction guidance: Paid separately

Full-Service Property Management: This plan covers everything needed to manage a long-term rental property.

• Monthly management fee: 10% of monthly rent
• Leasing fee: 75% of one month’s rent

The ability to choose between lease only and full-service makes Henry Property Management the best North Carolina company for flexibility.

Henry Property Management Terms

Henry Property Management does not explain the details of the management contract that investors need to sign. However, they specify that investors are free to opt out of the agreement with a 30-day notice.

Henry Property Management Reviews

There are more than 300 online reviews of Henry Property Management written by rental property owners and tenants on third-party websites. They show generally positive experiences.

You can find Henry Property Management reviews on:

• Birdeye: Currently 4.8/5 stars based on 204 reviews including 136 Google reviews
• Google: Currently 4.8/5 stars based on 123 reviews
• Yelp: Currently 4.0/5 stars based on 21 reviews
• Facebook: Currently 5.0/5 stars based on 16 reviews

Satisfied investors and renters discuss the full services, the excellent processes, the professionalism and expertise, the dedication and determination of the team, and the perfect communication. Dissatisfied customers complain about misleading practices, poor-quality maintenance work, improper withholding of security deposits, and rude staff.

How to Get Started with Henry Property Management

To get started with the best property management company in North Carolina for flexible options, real estate investors can submit an online form via the Henry Property Management website or call 919-859-2323.

TouchPoint Property Management: Best for Owner Guarantees

TouchPoint Property Management is a full-service, long-term rental property management company working in North Carolina and South Carolina. The company was established in 2009, with headquarters in Charlotte, NC. Their goal is to remove the chaos from property management by delivering more profit and peace of mind. TouchPoint offers more guarantees to rental property investors than most other best property management companies in North Carolina.

TouchPoint Property Management Services

TouchPoint Property Management delivers comprehensive services including:

• Property marketing combining traditional and digital methods
• Rigorous tenant screening
• Rent collection
• Owner earnings disbursement via ACH processing
• Payment of monthly items
• Payment of maintenance bills to vendors
• Legal compliance
• Property inspections
• Processing incoming maintenance requests
• Maintenance work coordination including trustworthy vendors
• Detailed financial reporting
• Monthly statements
• Annual owner statements
• Annual tax statements and 1099s
• Evictions

Moreover, TouchPoint offers more guarantees to investors than the other best property management companies in North Carolina, including:

• Satisfaction Guarantee: Property owners can cancel the management agreement with a 60-day notice without a penalty.
• Tenant Placement Guarantee: The company will place a tenant for free if a resident placed by them defaults in the first twelve months.
• Rent Deposit Guarantee: Landlords are paid on the second Friday of the month.
• Leasing Fee Guarantee: TouchPoint gets paid after the first month’s rent is collected.
• Rent Protection Guarantee: The property manager guarantees two-eight months of rent loss through Survestor Landlord Insurance.
• Management Fee Guarantee: The company does not get paid until they collect rent.
• Response Time Guarantee: TouchPoint responds to all communication within three hours.
• Legal Compliance Guarantee: The company operates in accordance with all applicable real estate and fair housing laws and regulations.
• Eviction Guarantee: TouchPoint will cover up to $1,000 in eviction-related legal fees for tenants placed by them.
• Pet Damage Guarantee: The company will cover up to one month’s rent for damage caused by pets placed by them.
• 30 Days on Market Guarantee: TouchPoint will find a qualified tenant in less than 30 days.

TouchPoint Property Management Locations

TouchPoint Property Management serves the following cities in the North Carolina market:

• Belmont
• Charlotte
• Concord
• Cornelius
• Dallas
• Davidson
• Denver
• Fort Mill
• Gastonia
• Harrisburg
• Huntersville
• Indian Island
• Indian Land
• Indian Trail
• Kannapolis
• Lake Norman
• Lake Park
• Lake Wylie
• Lancaster
• Marvin
• Matthews
• McAdenville
• Midland
• Mint Hill
• Monroe
• Mooresville
• Mount Holly
• Pineville
• Rock Hill
• Stallings
• Stateville
• Tega Cay
• Waxhax
• Weddington
• Wesley Chapel

TouchPoint Property Types

TouchPoint manages single-family homes, townhouses, condos, and apartments.

TouchPoint Property Management Costs

Rental property owners can choose between two property management service packages:

Tenant Placement: This plan covers everything needed to place qualified tenants.

• Leasing fee: 50% of one month’s rent

Full-Service Property Management: This plan covers everything in Tenant Placement in addition to all services required to manage a long-term rental property.

• Monthly management fee: 8% of monthly rent for a minimum of $125/month

TouchPoint Property Management Terms

The TouchPoint Property Management website does not have a copy of the agreement that owners need to sign. That’s why interested inventors need to ask for it and review it before deciding if this is the best property manager in North Carolina for their needs.

TouchPoint Property Management Reviews

More than 1,000 property owners and tenants have reviewed TouchPoint Property Management on third-party websites. Online reviews show positive experiences.

You can find TouchPoint Property Management reviews on:

• Google: Currently 4.5/5 stars based on 540 reviews
• Birdeye: Currently 4.4/5 stars based on 469 reviews including 461 Google reviews
• Facebook: Currently 4.6/5 stars based on 38 reviews
• Yelp: Currently 3.0/5 stars based on 24 reviews
• BBB.org: Currently 1.8/5 stars based on 5 reviews

Happy investors and residents highlight the great services, the efficient setup, the easy processes, the dedication of the team, the hard-working staff, the fast repairs, and the quick communication. Unhappy customers discuss false and misleading practices, slow handling of maintenance issues, unprofessional attitude, and lack of proper communication.

How to Get Started with TouchPoint Property Management

To get started with the best property management company in North Carolina for owner guarantees, landlords can submit an online form via the TouchPoint Property Management website or call 704-443-7470.

Takeaway

Investing in real estate doesn’t necessarily have to mean becoming a landlord or Airbnb host. You can invest passively in the North Carolina market by hiring one of the best property management companies there. HomeRiver Group and Awning are the best overall property managers for long-term and short-term rentals, respectively. Acorn + Oak Property Management is a good choice for investors focusing on single-family homes, while Realty Consultants Property Management is recommended for those with portfolios. Owners who want flexibility can check out Henry Property Management, and investors valuing guarantees and protections should consider TouchPoint Property Management.